• Products must be returned in a new condition.
  • We are happy to exchange any unused item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 07 days of delivery.
  • Sale items are not eligible for exchange.
  • Please note that the product colors may vary slightly due to photographic lighting sources, or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.
  • There is no charge to exchange items for a different size, however, all exchanges are based on stock availability.
  • Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.
  • We do not offer any courier service compensation if the customer send the item back unless requested by our representative.
  • The replacement process time due to pickup and delivery can take up to 2 weeks’ time depending upon the availability of the item.
  • In case of paid order being modified, a partial refund will be credited back to your account once the remaining order is shipped. If the entire paid order is being cancelled then the refund will be processed within approximately two weeks’ time.
  • The current exchange rate will be applied on the refund of the items returned/exchanged.

Contact our customer service team at 0322-5642684 or via email sales@ninewatch.pk within 7 days of Item being delivered.

Once your product is assessed by the relevant team, you will be offered an exchange/store credit subject to availability.